Sector: Service

An Information Technology — Contact Centre Customer Service Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

A Baker-Patissier prepares and bakes pies, tarts, squares, bread, rolls, cookies, cakes and other items for commercial and retail establishments as well as restaurants. Specifically, a Baker-Patissier:

• prepares straight or sponge dough, yeast-raised pastry, puff pastry and aerated products
• makes savoury products such as filled pies, patties, rolls, biscuits, crackers and flat breads
• finishes and decorates cakes, prepares fillings, mousses, sauces, compotes and glazes
• prepares confectionary, specialty goods and desserts for dietary restrictions
• makes ice creams, sorbets/sherbets, gelatos and other frozen desserts
• calculates raw product requirements to meet production demand and controls inventory

 Red Seal trade

An Information Technology — Contact Centre Technical Support Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security
• Installing microcomputer operating systems and components
• Configuring, servicing and replacing microcomputer systems and components
• Using troubleshooting strategies

A Chef:

• Works in restaurants, hotels, entertainment clubs, country clubs, spas, bistros and other assorted eateries;
• Demonstrates knowledge of food preparation and presentation, menu management, sanitation and food safety, and the use of wines, liquors and spirits in cooking.

Pre-requisite required: Ontario Certification of Qualification in the trade of Cook, 415A

An Information Technology — Hardware Technician:

• Assembles, repairs, and upgrades microcomputer systems, components and peripherals
• Installs operating systems and application software

A Child and Youth Worker works to improve the physical, emotional, intellectual and social development of vulnerable children, youth and families. They focus on the growth and development of children and youth based on direct, day-to-day work with children and youth in their environment and develop relationships with children, their families, their communities and other inter-disciplinary team members. Specifically, a Child and Youth Worker:

• maintains safe environments
• promotes health and well-being
• builds relationships
• plans programs
• applies intervention strategies
• provides counselling and supports
• works in an interdisciplinary team environment and communicates with other professionals
• supports the needs of children, adolescents and their families

An Information Technology — Network Technician:

• Installs, configures and maintains client workstations and network servers connected by a local area network
• Applies technical knowledge of data communication, standards, protocols and internet working concepts

A Child Development Practitioner (CDP) plans and implements age-appropriate service, supports and programs for children that facilitate physical, social, emotional and cognitive growth. CDPs deliver services in multiple settings, including, but not limited to, childcare centres/facilities, the preschool sections of hospitals and schools, and Ontario Early Years Centres. Specifically, a Child Development Practitioner:

• practises and promotes health
• fosters relationships with children
• plans developmentally appropriate programs and supports emergent learning practices
• cultivates family, cultural and social relationships
• applies intervention strategies
• participates in a team environment with families, colleagues, community members, and support services providers
• works in an interdisciplinary team environment and communicates with other professionals
• practices professionalism and adheres to ethical standards

A Micro Electronics Manufacturer:

• Operates and monitor process equipment including manual, automatic and semi- automatic manufacturing equipment to produce micro-electronic products
• Sets up process equipment and adhere to clean room procedures
• Performs some or all the following tasks with the above mentioned process equipment using micro-electronic manufacturing equipment to spin coat, photo align, develop, etch, measure, implant oxides, sputter, print, test, inspect, measure, dice and bake
• Identifies and mark/record defective products
• Collects, record and summarize inspection and test results
• Operates various testing equipment and tools
• Compares test results to specifications and take action
• Maintains detailed and complete process result reports
• Maintains a product tracking system
• Participates in continuous process improvement programs

A Cook prepares a wide range of foods for public consumption in various settings, for small or large groups or individual dishes in restaurants and test kitchens. Specifically, a Cook:

• prepares, cooks, and assembles food such as meats, salads and dressings, soups, sauces, sandwiches, vegetables, desserts, pastries, baked foods, hot and cold buffets and non-alcoholic beverages
• creates specialty dishes and develops recipes
• performs menu and nutrition planning, food costing, purchasing, scheduling and receiving deliveries and checking product quality and quantity
• estimates food, liquor, wine and other beverage consumption to anticipate purchases or requisitions
• practices according to food safety standards for hygiene, sanitation and safety

 Red Seal trade