Sector: Service

A Developmental Services Worker supports people who have a developmental disability to realize their full potential. Developmental Services Workers are employed by organizations that provide support to individuals with special needs, including faith and culture-based agencies and by school boards to assist in the classroom. Specifically, a Developmental Services Worker assists people with developmental disabilities by:

• promoting their adaptive skills
• maintaining a safe environment
• modelling and promoting a healthy lifestyle
• assisting with medications
• applying crisis prevention and intervention strategies
• participating in the development and implementation of person-directed plans
• supporting the individual in the development and maintenance of family, community and other relationships

A Network Cabling Specialist installs, tests, labels and maintains low voltage communication distribution systems and signal sources to the terminal or equipment at the end of distribution systems, which comprise the architecture that supports voice, video and data transmissions within industrial, commercial, institutional and office complexes. Specifically, a Network Cabling Specialist:

• plans and prepares for installations
• performs cable installations using hand and power tools
• installs cable support infrastructure
• terminates and splice inside and outside plant cables
• performs labelling, testing and documentation of installations
• performs networking installations
• troubleshoots cable systems
• develops and maintains positive client relations

An Educational Assistant supports educators in working with students, including those with exceptional education needs to implement education, safety and behaviour support plans. Develops intervention strategies to support successful student outcomes. Promotes a positive environment for learning and assisting with life and living skills development. Specifically, an Educational Assistant:

• works with team
• assists in implementing the education plan
• applies intervention strategies
• creates a climate for learning
• assists with life and living skills development
• supports the student and the use of specialized equipment
• demonstrates safe work practices and techniques
• practices professionalism and ethics
• reflective practice

A Parts Technician performs ordering, warehousing, inventory control and sales of parts, servicing a range of industries including motive power, appliance, heavy duty equipment and natural resources. Specifically, a Parts Technician:

• provides customer service and advice
• maintains, handles and warehouses stock
• identifies and catalogues parts and assemblies
• orders, receives, inspects, sorts, maintains inventories and prices and sells supplies, parts and assemblies
• processes exchanges and returns
• prepares statements
• maintains records

 Red Seal trade

An Appliance Service Technician installs, assembles, disassembles, removes, services, repairs, maintains and disposes of domestic appliances and electrical household products. Some examples include refrigerators, dishwashers, washers, dryers, and ovens. Specifically, an Appliance Service Technician:

• performs work on multiple appliance and household product systems such as: electrical, electronic control and component, mechanical, water, air, and sealed
• reads and interprets work orders and manufacturer’s specifications, and follows service manual instructions
• installs, services, and repairs appliances and household products including performing inspections, determining leaks and malfunctions, cleaning, lubricating, adjusting and aligning systems and components, verifying operation, and confirming electrical supply
• uses specialized tools and methods to test, calibrate, adjust, and fabricate appliances, household products, their components and accessories
• recovers existing refrigerant and transfers the gases into approved storage containers for disposal

 Red Seal trade

An Arborist transplants, maintains and removes trees and woody plants using ropes, climbing systems, pruning tools, diagnostic tools and mechanized equipment. Arborists have knowledge in the science of arboriculture, the cultivation, management and study of individual trees, shrubs, vines, and woody plants. An Arborist carries out treatments for optimal tree health, managing pests, diseases, wounds and defects that impact trees and woody plants. Specifically, an Arborist:

• transplants, prunes, maintains and removes trees and woody plants
• climbs trees and works at heights
• identifies and treats diseases and pests on trees and woody plants
• improves the health and integrity of damaged trees and woody plants
• enhances soils by fertilizing, irrigating, mulching and aerating
• provides advice on trees and woody plants with others including residential, commercial and government representatives

An Assistant Cook prepares and cooks a wide range of foods for public consumption in various settings such as restaurants and hotels. Specifically, an Assistant Cook:

• prepares, cooks, and assembles complete breakfasts
• prepares short order dishes including hot and cold sandwiches
• prepares stocks, soups and sauces, salads, dressings, vegetables and desserts
• uses a variety of preparation methods including roasting, deep-frying, poaching, sautéeing, braising and grilling to prepare meats, poultry and fish
• practises safe work practices, hygiene, equipment handling, sanitation and workplace safety

An Information Technology — Contact Centre Sales Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Providing sales and service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

An Information Technology — Contact Centre Customer Service Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security