Sector: Service

An Educational Assistant supports educators in working with students, including those with exceptional education needs to implement education, safety and behaviour support plans. Develops intervention strategies to support successful student outcomes. Promotes a positive environment for learning and assisting with life and living skills development. Specifically, an Educational Assistant:

• works with team
• assists in implementing the education plan
• applies intervention strategies
• creates a climate for learning
• assists with life and living skills development
• supports the student and the use of specialized equipment
• demonstrates safe work practices and techniques
• practices professionalism and ethics
• reflective practice

A Parts Technician performs ordering, warehousing, inventory control and sales of parts, servicing a range of industries including motive power, appliance, heavy duty equipment and natural resources. Specifically, a Parts Technician:

• provides customer service and advice
• maintains, handles and warehouses stock
• identifies and catalogues parts and assemblies
• orders, receives, inspects, sorts, maintains inventories and prices and sells supplies, parts and assemblies
• processes exchanges and returns
• prepares statements
• maintains records

 Red Seal trade

A Horticultural Technician grows, installs, and maintains indoor and outdoor plants, builds urban and rural landscapes, maintains outdoor properties, cares for turf grass and golf courses and installs and maintains irrigation systems. Specifically, a Horticultural Technician:

• grows plants using different propagation techniques
• identifies nutrient requirements of plants, applies fertilizers and monitors plants
• transplants, installs and prunes plants
• analyzes plant watering requirements and installs and maintains irrigation systems
• establishes and maintains turf grass
• constructs landscapes according to drawings
• controls plant pests and diseases using integrated pest management techniques
• recycles waste materials

 Red Seal trade

An Institutional Cook prepares meals in both small and large quantities using bulk-cooking methods in conventional, cook chill or cook freeze environments. An Institutional Cook prepares food to meet individual dietary needs, including health, religious needs, ethnic preferences and budgetary requirements. An Institutional Cook may work in retirement or long-term care homes, hospitals, childcare centres, school dining areas, correctional facilities and corporate environments. Specifically, an Institutional Cook:

• prepares meals for special diets and understands nutritional restrictions and portion size to be served
• uses standardized recipes and specialized equipment for modification techniques during food preparation to achieve the prescribed or recommended textures and viscosity
• prepares and cooks meats, poultry and seafood
• prepares stock, soups and sauces from scratch or convenience
• prepares and assembles complete breakfasts, sandwiches, salads and dressings
• prepares baked goods, pastries, desserts and vegetables
• is knowledgeable about weights and measures, hygiene, equipment handling, sanitation and workplace safety

An Assistant Cook prepares and cooks a wide range of foods for public consumption in various settings such as restaurants and hotels. Specifically, an Assistant Cook:

• prepares, cooks, and assembles complete breakfasts
• prepares short order dishes including hot and cold sandwiches
• prepares stocks, soups and sauces, salads, dressings, vegetables and desserts
• uses a variety of preparation methods including roasting, deep-frying, poaching, sautéeing, braising and grilling to prepare meats, poultry and fish
• practises safe work practices, hygiene, equipment handling, sanitation and workplace safety

An Information Technology — Contact Centre Sales Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Providing sales and service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

An Information Technology — Contact Centre Customer Service Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security

An Information Technology — Contact Centre Technical Support Agent demonstrates competency in the following:

• Maintaining a contact centre environment
• Communicating
• Providing customer service
• Creating and maintaining documentation
• Supporting others and planning for personal development
• Maintaining privacy and security
• Installing microcomputer operating systems and components
• Configuring, servicing and replacing microcomputer systems and components
• Using troubleshooting strategies

A Micro Electronics Manufacturer:

• Operates and monitor process equipment including manual, automatic and semi- automatic manufacturing equipment to produce micro-electronic products
• Sets up process equipment and adhere to clean room procedures
• Performs some or all the following tasks with the above mentioned process equipment using micro-electronic manufacturing equipment to spin coat, photo align, develop, etch, measure, implant oxides, sputter, print, test, inspect, measure, dice and bake
• Identifies and mark/record defective products
• Collects, record and summarize inspection and test results
• Operates various testing equipment and tools
• Compares test results to specifications and take action
• Maintains detailed and complete process result reports
• Maintains a product tracking system
• Participates in continuous process improvement programs